Shipping & Delivery Policy

Last Updated: 29 August 2026

At KreedaKart, we want getting your child’s sports and activity products to be as simple as ordering them.

We currently use Shiprocket and its logistics network/partner courier services to help ship and deliver orders across India.

1. Where Do We Deliver?

We currently deliver to most serviceable locations across India.

Delivery availability depends on the PIN code and the courier services available for that location.

You can check delivery availability for your PIN code during the ordering process, wherever this facility is available.

2. Order Processing

Once your order and payment are successfully confirmed, we will process your order for dispatch.

Orders are generally processed within 1–2 business days, unless a different timeline is mentioned on the product page.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, festive periods or unusually high order volumes, processing may take a little longer.

3. Delivery Timeline

Once dispatched, orders are generally delivered within:

3–7 business days, depending on the delivery location.

Delivery to remote or difficult-to-service locations may take longer.

The estimated delivery date shown during checkout or provided after dispatch is an estimate and may vary due to circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, KreedaKart may offer:

Free shipping on selected products;
Free shipping above a specified order value; or
Promotional shipping offers.

Any applicable offer will be clearly communicated on the Website.

5. Order Tracking

Once your order is dispatched, we will provide tracking information through the contact details provided by you, wherever tracking is available.

You may use the tracking information to follow the progress of your shipment.

Our logistics are managed through Shiprocket and its associated courier partners, and the courier partner handling your shipment may vary depending on your location and other delivery factors.

6. Delivery Attempts

The courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

To avoid delays, please ensure that:

Your delivery address is complete and accurate;
Your mobile number is correct and reachable;
Someone is available to receive the package where possible.

If delivery cannot be completed because of an incorrect address, unavailable recipient, repeated failed delivery attempts or other circumstances attributable to the customer, additional delivery arrangements or charges may apply.

7. Delayed Delivery

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Weather conditions;
Traffic or transportation disruptions;
Natural events;
Public holidays;
Festive or peak shopping periods;
Operational issues with courier partners;
Incorrect or incomplete address information; or
Other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us at contact@kreedakart.com with your order number and we will assist you.

8. Damaged Package or Product

If the package appears visibly damaged at the time of delivery, please inspect it carefully where possible.

If you receive a damaged or defective product, please contact us within 48 hours of delivery at [Customer Support Email].

Please keep:

The original packaging;
Product and accessories;
Shipping label; and
Photographs/videos showing the damage.

These may be required to help us investigate the issue and arrange an appropriate resolution.

Please refer to our Return & Refund Policy for further details.

9. Incorrect or Missing Product

If you receive an incorrect product or an item appears to be missing from your order, please contact us as soon as possible and preferably within 48 hours of delivery.

Our team will review the order and, where applicable, arrange a replacement, missing item or refund in accordance with our Return & Refund Policy.

10. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched.

Once the shipment has been handed over to the courier, changing the delivery address may not always be possible and could result in additional charges or delivery delays.

11. Undelivered or Returned Shipments

If an order is returned to us by the courier because of:

Incorrect address;
Incomplete address;
Customer unavailable;
Repeated failed delivery attempts;
Refusal to accept the shipment; or
Other reasons attributable to the recipient,

we may contact you to arrange further delivery.

Additional shipping charges may apply for re-shipping the order.

If you do not respond within a reasonable period, the order may be cancelled and any applicable refund will be processed after deducting permissible shipping or other charges, where applicable.

12. Cash on Delivery

[If COD is offered]

Cash on Delivery (“COD”) may be available for selected locations and products.

COD availability may depend on the delivery PIN code, order value, product and courier service.

Any COD-related charges, if applicable, will be displayed before you place the order.

13. International Shipping

At present, KreedaKart does not offer international shipping.

We currently focus on delivering products within India.

14. Contact Us

For any shipping or delivery-related questions, please contact:

KreedaKart
Legal Entity: KreedaKart Ecosystem LLP
Website: www.kreedakart.com
Email: contact@kreedakart.com

Please include your Order Number when contacting us regarding an existing order.

We Deliver the Fun. You Start the Play.

From our doorstep to yours, we’re working to make every KreedaKart delivery simple, reliable and hassle-free.

Shipping Policy