Return & Refund Policy

Last Updated: 29 August 2026

At KreedaKart, we want you and your child to be happy with every purchase.

If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under this policy, we are here to help.

This Return & Refund Policy applies to purchases made through www.kreedakart.com.

1. Return Window

You may request a return within [7 days] of receiving your order, subject to the conditions mentioned below.

The return period begins from the date the product is shown as delivered by the applicable delivery partner.

Some products may have different return conditions. Where applicable, the specific return period will be mentioned on the product page.

2. When Can You Return a Product?

A product may be eligible for return if:

You received a damaged product;
You received a defective product;
You received the wrong product;
The product is missing parts or accessories;
The product received is materially different from the description on the Website; or
The product is otherwise eligible for return according to the applicable product-specific return conditions.

For certain products, returns may also be accepted for reasons such as size, fit or change of mind, where specifically mentioned on the product page.

3. Conditions for Return

To be eligible for a return, the product should generally:

Be unused or only reasonably inspected;
Be in its original condition;
Have the original packaging, tags, labels and accessories, wherever applicable;
Include any manuals, warranty cards or other materials supplied with the product; and
Not have been damaged due to misuse, improper handling or normal wear and tear.

We may inspect the returned product before approving a return, replacement or refund.

4. Products That May Not Be Returnable

For safety, hygiene or other practical reasons, certain products may not be eligible for return unless they are defective, damaged or incorrectly supplied.

These may include:

Personal-use or hygiene-sensitive products;
Certain protective or wearable equipment;
Products that have been used;
Customised or personalised products;
Products specifically identified as non-returnable on the product page; and
Other products where return restrictions are permitted under applicable law.

Always check the return information provided on the individual product page before placing your order.

5. Damaged Product on Delivery

If your package appears damaged when delivered, please check the product as soon as reasonably possible.

If the product itself is damaged:

Please contact us within [48 hours] of delivery at [customer support email].

We may request:

Photographs of the product;
Photographs of the packaging;
A short video showing the issue;
Order details; and
Other information reasonably required to investigate the matter.

Please do not discard the original packaging until the issue has been resolved.

6. Wrong or Missing Product

If you receive a product different from what you ordered, or if an item/accessory appears to be missing, please contact us within [48 hours / 7 days] of delivery.

After verification, we may provide:

Replacement of the product;
Shipment of the missing item/accessory; or
A refund, where appropriate.

7. How to Request a Return

To request a return:

Step 1

Step 2

Provide:

Order number;
Product name;
Reason for return;
Photographs/videos where relevant; and
Any other information requested by our support team.

Step 3

Our team will review your request and inform you whether the product is eligible for return.

Step 4

If approved, we will provide instructions for returning the product or arrange a pickup where available.

Step 5

Once the returned product is received and inspected, we will process the applicable replacement or refund.

8. Return Shipping

For products that are returned because they are:

Damaged;
Defective;
Incorrectly delivered; or
Missing essential components,

KreedaKart will generally arrange or bear the applicable return shipping cost, subject to verification.

For other eligible returns, including certain size/change-of-mind returns, return shipping charges may apply.

Any applicable charges will be communicated before the return is processed.

9. Replacement

Where a product is eligible for replacement, we may provide a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as:

Refund;
Store credit; or
Another mutually agreed option,

subject to applicable law.

10. Refunds

Once a return is approved and the product has been received and inspected, the applicable refund will be initiated.

Refunds will normally be made through the original payment method, wherever possible.

The time taken for the amount to appear in your bank account, card, UPI account or other payment method may depend on the payment gateway or financial institution.

11. Refund for Cancelled Orders

If an order is cancelled before dispatch and the payment has already been received, the eligible refund will be initiated after cancellation is confirmed.

If an order cannot be fulfilled because a product is unavailable or due to another issue on our side, we will provide an appropriate refund for the amount paid for the affected order/product.

12. Partial Refunds

In certain situations, a partial refund may be offered where:

Only part of an order is returned;
An eligible item is missing from a multi-item order;
A product has a verified issue that does not require complete replacement; or
Another resolution is mutually agreed upon.

13. Exchanges

If exchanges are available for a particular product, the applicable exchange terms will be mentioned on the product page or communicated by our customer support team.

An exchange may be subject to product availability.

14. Orders That Cannot Be Returned

A return may be rejected where:

The return request is made after the applicable return period;
The product has been used beyond reasonable inspection;
The product has been damaged through misuse or improper handling;
Original packaging, accessories or components are missing where they are required for return;
The product has been altered or modified;
The product is specifically marked as non-returnable; or
The return does not otherwise meet the applicable return conditions.

Nothing in this policy is intended to take away any rights or remedies available to consumers under applicable law.

15. Products Purchased During Sales or Special Offers

Products purchased during promotional campaigns, clearance sales or special offers may have specific return or exchange conditions.

The applicable conditions will be displayed on the product page, offer terms or checkout page.

16. Products Purchased Through KreedaKart Activities or Services

If KreedaKart offers sports classes, coaching, camps, events, activities or other services, separate cancellation, rescheduling and refund conditions may apply.

Those conditions will be communicated at the time of booking or displayed on the relevant service page.

17. Refund Timeline

Once a refund has been approved, KreedaKart will initiate the refund within [X business days].

The actual time taken for the refund to reach your account may vary depending on your bank, card issuer, UPI provider, payment gateway or other payment service.

If you do not receive an expected refund within the communicated timeframe, please contact us.

18. Contact Us

For questions regarding returns, replacements or refunds, please contact:

KreedaKart
Legal Entity: KreedaKart Ecosystem LLP
Website: www.kreedakart.com
Email: contact@kreedakart.com

Please mention your Order Number whenever contacting us about a return or refund.

Our Promise

We know that when you buy something for your child, you want the experience to be simple and worry-free.

So if something isn’t right with your order, talk to us. We’ll do our best to make it right.

Refund & Cancellation Policy